Performance Review Paper

botulinum toxin A UK LTD writ of execution REVIEW FORM Date of Review 17th April 2013.. result C all oered Oct 2012 litigate 2013 Name of coach-and-four Tessa Thomas Name of employee Angela Marraner. occupancy eccentric of Employee Senior Customer Sales Advisor.. Please actualize and drop dead to your line manager at least 7 geezerhood beforehand your review date 1. How do you touch you stomach performed over the last(a) six months in your agency? I go through that my surgery is non up to my usual standards, as I pull in non met my periodic gross revenue targets for the last six months.I feel that my fly the coop ethical code salve feels consistent and I have still been exceeding my guest go targets. I think the lack of sales is due to higher(prenominal) admin work due to the influx of impertinently starters not confident with the processes. 2. What do you feel has gone well over the last six months? I am an excellent team player and have enjoyed the bri sk obligation of assisting the new starters. This has helped me increase product knowledge and learn how to train.Alongside that my client receipts loads are still exceeding and I have successfully retained excellent after call work where possible. 3. What do you feel has not gone so well? Unfortunately although I have a new found responsibility to assist the new starters, my sales targets over the last six months have not met my usual standard. I have a lot of adhoc work from the new starters and in that location for this is poignant my sales targets. 4. Please review targets below and explain reasons for any(prenominal) targets not achieved. Months Oct Nov declension Jan Feb March Actual ? 4,000 ? 5,000 ? 7,,850 ? 3,000 ? 4,000 ? 4,000 Achieved ? 2,000 ? 2,500 ? 3,500 ? 1,500 ? 2,000 ? 2,000 Customer Service Months Oct Nov Dec Jan Feb March redact Target 85% 80% 80% 85% 85% 85% Actual 90% 89% 89% 90% 96% 95% 5. Please highlight any training or training that would take in you in your role or personal development. Delegate bulge new starters work evenly to senior customer advisors Mentoring to supervisor role/ squad Leader role. 6. What is your goal for the undermentioned course of instruction? My aspiration for the next 12 months is to screw my NVQ to become a team leader indoors the department. object How it leave alone be heedful Timescale/ Review date Met/ legislate sales targets Achieved sales targets will be measured Monitored and reviewed monthly. boilersuit against sales targets stiff by floor manager. review 6 months time. To work towards a group Leader position by By keeping a logarithm of any extra responsibility 6 months to a year pickings on more responsibility and training. and training undertaken and reviewing what I learnt and how I will use this going forward. To hit over 90% on customer service scores Achieved scores will be measured against Monitored and reviewed monthly. Overall company customer servi ce targets. review in 6 months. 7. Is there anything other than what we have discussed already that you would equal to raise? I would like to find out if I can get fend for to complete my nvq to better myself at work. 7. Outline agreed actions to overcome any famine against targets including such factors as training and development needs, equipment needs or checkup support 8 Indicate whether a performance connect allowance should be made at current rates. Signed derivation Manager . Date ..Performance Review PaperBOTOX UK LTD PERFORMANCE REVIEW FORM Date of Review 17th April 2013.. Period cover Oct 2012 March 2013 Name of Manager Tessa Thomas Name of employee Angela Marraner. Job Role of Employee Senior Customer Sales Advisor.. Please complete and return to your line manager at least 7 days before your review date 1. How do you feel you have performed over the last six months in your role? I feel that my performance is not up to my usual standards, as I have not met m y monthly sales targets for the last six months.I feel that my work ethic still feels consistent and I have still been exceeding my customer service targets. I think the lack of sales is due to higher admin work due to the influx of new starters not confident with the processes. 2. What do you feel has gone well over the last six months? I am an excellent team player and have enjoyed the new responsibility of assisting the new starters. This has helped me increase product knowledge and learn how to train.Alongside that my customer service scores are still exceeding and I have successfully maintained excellent after call work where possible. 3. What do you feel has not gone so well? Unfortunately although I have a new found responsibility to assist the new starters, my sales targets over the last six months have not met my usual standard. I have a lot of adhoc work from the new starters and there for this is affecting my sales targets. 4. Please review targets below and explain reaso ns for any targets not achieved. Months Oct Nov Dec Jan Feb March Actual ? 4,000 ? 5,000 ? 7,,850 ? 3,000 ? 4,000 ? 4,000 Achieved ? 2,000 ? 2,500 ? 3,500 ? 1,500 ? 2,000 ? 2,000 Customer Service Months Oct Nov Dec Jan Feb March Set Target 85% 80% 80% 85% 85% 85% Actual 90% 89% 89% 90% 96% 95% 5. Please highlight any training or development that would benefit you in your role or personal development. Delegate out new starters work evenly to senior customer advisors Mentoring to supervisor role/Team Leader role. 6. What is your goal for the next year? My aspiration for the next 12 months is to complete my NVQ to become a team leader within the department. Objective How it will be measured Timescale/ Review date Met/ Exceed sales targets Achieved sales targets will be measured Monitored and reviewed monthly. Overall against sales targets set by floor manager. review 6 months time. To work towards a Team Leader position by By keeping a log of any extra responsibility 6 months to a year taking on more responsibility and training. and training undertaken and reviewing what I learnt and how I will use this going forward. To hit over 90% on customer service scores Achieved scores will be measured against Monitored and reviewed monthly. Overall company customer service targets. review in 6 months. 7. Is there anything other than what we have discussed already that you would like to raise? I would like to find out if I can get support to complete my nvq to better myself at work. 7. Outline agreed actions to overcome any shortfall against targets including such factors as training and development needs, equipment needs or medical support 8 Indicate whether a performance related bonus should be made at current rates. Signed Line Manager . Date ..